Cranford Coach House. Booking Terms and Conditions

Cranford Coach House SELF CATERING HOLIDAY LET AGREEMENT. Please read these conditions of hire carefully. When making a booking (via email or telephone) once you have paid the required deposit you are bound to this agreement. ---------------------------------------------------------
1: A contract between Kevin Whitmee the Owner of Cranford Coach House, and the Customer comes into force when the Owner issue a Booking Confirmation to the Customer, following receipt of deposit. The contract is subject to the terms and conditions herein. 2:BOOKING AND PAYMENT Bookings can be made via e-mail or telephone. A non refundable deposit,
100 (will be advised a time of booking) is payable to reserve the accommodation. The balance of the rental is due 4 weeks before the arrival date. (***Or as advised) If the total rent is not paid *** weeks before arrival, the Owner is entitled to treat this as a cancellation and the deposit will be forfeit. Payment can be made by BANK TRANFER (please ask for details) or sterling cheque. For bookings made within 8 weeks of arrival, the total amount must be paid at the time of booking. Bookings will not be accepted if either of the members of the party are less than 18 years. It would be appreciated if any special requests could be specified on initial booking. The Owners reserve the right to refuse any booking without explanation. 3:CANCELLATION The Customer must make any cancellation either by e-mail or in writing to the Owners. The Owner will seek to re-let, but guests will appreciate that in the mean time other potential bookings would have been turned away. If they re-let, the Owner will refund to the Customer the monies received, less an administration fee of 25.If the property is not re-let, no refund will be made. If the Owner cancel a booking for whatever reason, the liability is limited to returning to the Customer all payments received for the booking, subject to aforementioned conditions. 4:INSURANCE It is the responsibility of the Guests to ensure that their personal possessions are insured. The owner cannot accept responsibility for theft, loss or damage to personal possessions. It is also recommend that Guests arrange adequate travel insurance for cover in case of cancellation(see Cancellations).The Owner shall not be liable to the Customer or members of his/her party for any accident, loss, damage, injury, expenses or inconvenience, that may

be incurred in connection with the booking howsoever suffered or incurred by the Guests. 5: OCCUPATION OF THE PROPERTY Customers can arrive at 4p.m on arrival day and must vacate the property by 10a.m on departure day. The Owners can be a little flexible on this, but in peak months this is usually not possible. Please check a few days before arrival and when possible, we will be happy to oblige. The number of Guests must not exceed the number stated on the property details, with the exception of babies under two. The Owners reserve the right to terminate the booking if the property is over-occupied, or that the Owner reasonably believes that any damage is likely to be caused, has been caused, or is being caused by the Customer or any member of the party. Under these circumstances no refund will be made by the Owner and it will be treated as a cancellation by the Customer. The Customer shall not transfer the booking to another party. In the very unlikely event that the property becomes unavailable because of force majeure or any other reason that makes the property unfit for rental during the rental period, unless caused by the guests, the percentage of the monies paid, for the unoccupied days will be refunded to the Customer from the Owners. No further liability will be accepted. 6: PROPERTY CARE Security Deposit-There is a refundable cash damages deposit payable on arrival at the Coachhouse of 100 cash, returned after inspection of the house. The Customer and their party shall take reasonable care of the Property during the rental period. The Customer shall leave the Property and its contents in the same state of cleanliness, general repair and order as on arrival. The Owner is entitled to make a charge for extra cleaning. In the event of any breakage or damage caused by the Customer or a member of the party, the Customer must report this to the Owner at the time and must reimburse the Owner for the cost of replacement or repair and any consequential loss. However minor breakages will not be claimed. 7:MAINTENANCE In the event of any maintenance problem in the Property or malfunction of any appliance or equipment, the Customer is expected to report this to the Owners as soon as possible, so that repairs or maintenance can be promptly undertaken. The Owners and/or their workmen have the right at any reasonable time to enter the Property for maintenance or inspection.


Please advise the Owner at time of booking if you are bringing a pet. Well behaved dogs very welcome but must be kept fully under control. Pets are not allowed upstairs, on beds or furniture. Pets must not be left unattended in the Property, including the garden. Dogs must be kept on leads in areas where there is stock. Dangerous dogs not accepted under any circumstances, including Staff Bull Terriers, Staff Crosses, Mastiffs, Dobermans, Rottweilers, German Shepherds or any other breed deemed to be dangerous. Any damage to the property, Owners livestock, howsoever caused, by Guests dogs, must be reported immediately to the Owner who will be reimbursed for consequential loss by the dogs owner. THE PROPERTY Customers must ensure that their children and dogs, for their own safety are not allowed elsewhere on the property other than the Coachhouse and garden. The main gates must be kept closed when not in use for access in or out. Strictly no fireworks or chinese lanterns, under any circumstances. The Owners shall not be liable for any accident or loss, howsoever caused to the Customer, any member of their party or pets. COMPLAINTS If the Customer has cause for complaint he/she should contact the Owners immediately so that the matter can be resolved. Complaints not reported at the time and cannot be entertained or investigated later, after the rental period. If the problem cannot be rectified during your stay the Customer must write to us within 28 days of departure, giving full details of the complaint. We cannot accept complaints if the course of action in this clause is not followed. We look forward to welcoming you and do our best to ensure that you have a very enjoyable holiday. We will respect your peace and quiet, kindly reciprocate. Please do contact if you have any queries about the booking terms. Kevin Whitmee



East Sussex

BN26 6TF or 01323 870657